Our Policies:
Dealing with Us

Overview

A sole trader, my intention is to stay in business. I won't do that if I don't look after you and develop a relationship of trust.

These policies tell you what you can expect when dealing with Desert Wave Enterprises® (DWave). DWave operates under the laws of the Commonwealth of Australia and the Northern Territory of Australia. Where applicable, our policies meet the standards of the Australian Guidelines for Electronic Commerce as issued by the Australian Government Treasury.

If you think there is anything I can improve, please email me (See contact details below).

Privacy and Security

DWave complies with the Spam Act 2003 and the relevant provisions of the Privacy Act 1988 and the National Privacy Principles. In all our transactions I maintain the highest level of security and privacy for the details you provide in the course of our transactions. All client details kept in my computer system are scrambled and encrypted while not in use. This means that if my system is hacked, hackers cannot access your personal information.

Any details I collect are used only for the purpose or purposes for which they were collected ie, to;

contact you in relation to a product or service
complete a financial or business transaction

Credit card transactions are made via Clickbank, and PayPal using Secure Socket Layer (encrypted) processing and the most current fraud protection methodologies.

Your email address or other details will not be provided to another party, except and unless requested in writing by an Australian Government agency as authorised by law. If possible, you will be advised before this information is provided.

If at any time you wish to know what personal information of yours I hold, please contact me.

Order Fulfilment

When you order a DWAVE publication I will endeavour to send it to you the same day or by the end of the next working day. I cannot guarantee despatch times for firms for whom I am an affiliate, but most provide downloads within minutes of receipt of your order.

Refunds and Complaints

I will provide a full refund if, at any time within three months of purchase you are dissatisfied with an electronic product for which Desert Wave Enterprises is the copyright holder. If a postage cost is involved, I will not refund the postage, but neither will I ask for the product to be returned.

If you make a complaint, I will deal with it within three working days where practicable. If I cannot deal with it within three days, I will advise you and tell you when you might expect an outcome.

Service Standards

I will always treat you with courtesy and respect and respond to your electronic or other communication as soon as practicable, but within three working days.

In all my dealings with you I will do anything reasonably possible to provide you with the highest level of service and aftercare.

Disabled Users

If you are a person with special needs and require assistance using my site, ordering or interacting with DWAVE, please contact Robin who will do everything reasonably possible to assist you.

Our Policies: Dealing with Us