Our Policies:
Dealing with Us
Overview
Our intention is to grow
and stay in business. We won't do that if
we don't look after you and develop a
relationship of trust.
These policies tell you
what you can expect when dealing with
Desert Wave Enterprises (DWave). DWave
operates under the laws of the Commonwealth
of Australia and the Northern Territory of
Australia. Where applicable, our policies
meet the standards of the Australian Guidelines for
Electronic Commerce as issued
by the Australian Government
Treasury.
If you think there is
anything we can improve, please email us
(See contact details below).
Privacy
and Security
DWave complies with
the Spam Act 2003 and the relevant
provisions of the Privacy Act 1988
and the National Privacy Principles. In all
our transactions we maintain the highest
level of security and privacy for the
details you provide in the course of our
business. All client details kept in our
computer system are scrambled and encrypted
while not in use. This means that if our
system is hacked, hackers cannot access
your personal information.
Any details we collect are
used only for the purpose or purposes for
which they were collected ie, to;
-
contact you in relation to a
product or service
-
complete a financial or
business transaction
Credit card transactions
are made via Clickbank, and
PayPal
using Secure Socket Layer (encrypted)
processing and the most current fraud
protection methodologies.
Your email address or other
details will not be provided to another
party, except and unless requested in
writing by an Australian Government agency
as authorised by law. If possible, you will
be advised before this information is
provided.
If at any time you wish to
know what personal information of yours we
hold, please contact us.
Order
Fulfilment
When you order a
publication we will endeavour to send it to
you the same day or by the end of the next
working day.
If you request a quote for
services, we will send it to you within two
working days. If we cannot meet these
deadlines and we have your email address,
we will advise you.
Refunds
and Complaints
We will provide a full
refund if, at any time within three months
of purchase you are dissatisfied with an
electronic product for which Desert Wave
Enterprises is the copyright holder. If a
postage cost is involved, we will not
refund the postage, but neither will we ask
for the product to be returned.
If you make a complaint, we
will deal with it within three working days
where practicable. If we cannot deal with
it within three days, we will advise you
and tell you when you might expect an
outcome.
Service
Standards
We will always treat you
with courtesy and respect and respond to
your electronic or other
communication as soon as practicable,
but within three working days.
In all our dealings with
you we will do anything reasonably possible
to provide you with the highest level of
service and aftercare.
Disabled
Users
If you are a person with
special needs and require assistance using
our site, ordering or interacting with us,
please contact Robin who will do everything
reasonably possible to assist you.
Copyright
All content, excluding that
provided by affiliated organizations and
content marked otherwise, is copyright
1998-2009 Desert Wave Enterprises. All
rights reserved.
Please contact Robin Henry
to discuss copyright issues.
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