Our Policies

Overview

Our intention is to grow and stay in business. We won't do that if we don't look after you and develop a relationship of trust.

These policies tell you what you can expect when dealing with Desert Wave Enterprises (DWave). DWave operates under the laws of the Commonwealth of Australia and the Northern Territory of Australia. Where applicable, our policies meet the standards of the Australian Government as detailed in the publication Building Consumer Sovereignty in Electronic Commerce: A Best Practice Model for Business, issued by the Australian Government Treasury.

If you think there is anything we can improve, please email us at the address below.

Privacy and Security

DWave complies with the Spam Act 2003 and the relevant provisions of the Privacy Act In all our transactions we maintain the highest level of security and privacy for the details you provide in the course of our business. Any details we collect are used only for the purpose or purposes for which they were collected ie, to;

Credit card transactions are made via Clickbank, and PayPal using Secure Socket Layer (encrypted) processing and the most current fraud protection methodologies. 

Your email address or other details will not be provided to another party, except and unless requested in writing by an Australian Government agency as authorised by legislation.

Fulfilment

When you order a publication we will endeavour to send it to you the same day or by the end of the next working day.

If you request a quote for services, we will send it to you within two working days. If we cannot meet these deadlines and we have your email address, we will advise you.

Refunds and Complaints

We will provide a full refund if, at any time within three months of purchase you are dissatisfied with an electronic product for which Desert Wave Enterprises is the copyright holder. If a postage cost is involved, we will not refund the postage, but neither will we ask for the product to be returned.

If you make a complaint, we will deal with it within three working days where practicable. If we cannot deal with it within three days, we will advise you and tell you when you might expect an outcome.

Service Standards

We will always treat you with courtesy and respect and respond to your electronic or other communication as soon as practicable, but within three working days.

In all our dealings with you we will do anything reasonably possible to provide you with the highest level of service and aftercare.

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