Overview

Our intention is to grow and stay in business. We won't do that if we don't look after you and develop a relationship on trust.

These policies tell you what you can expect when dealing with Desert Wave Enterprises. Where applicable, our policies meet the standards of the Australian Government as detailed in the publication Building Consumer Sovereignty in Electronic Commerce: A Best Practice Model for Business, issued by the Australian Government Treasury.

If you think there is anything we can improve, please email us using our contact form here.

Privacy and Security

In all our transactions we maintain the highest level of security and privacy for the details you provide in accordance with the Australian Government's Privacy Act. Any details we collect are used only for the purpose or purposes for which they were collected ie, to;

1. contact you in relation to a product or service
2. complete a financial transaction

We do not send unsolicited commercial electronic messages. Your email address or other details will not be provided to another party, except and unless requested in writing by an Australian Government agency as authorised by legislation.

Credit card transactions are made via Clickbank, using Secure Socket Layer (encrypted) processing.

Fulfilment

When you order a publication we will endeavour to send it to you the same day or by the end of the next working day.

If you request a quote for services, we will send it to you within two working days. If we cannot meet these deadlines and we have your email address, we will advise you.

Refunds and Complaints

We will provide a full refund if, at any time within three months of purchase you are dissatisfied with an electronic product for which Desert Wave Enterprises is the copyright holder. If a postage cost is involved, we will not refund the postage, but neither will we ask for the product to be returned.

If you make a complaint, we will deal with it within three working days where practicable. If we cannot deal with it within three days, we will advise you and tell you when you might expect an outcome.

Service Standards

We will respond to your electronic or other written message as soon as practicable, but within three working days.

In all our dealings with you we will do anything reasonably possible to provide you with the highest level of service and aftercare.